Shipping policy
Address Accuracy
Please double-check your shipping address before completing your order. We ship to the exact address provided by the customer at checkout and are not responsible for packages returned due to incorrect or incomplete address information.
If a package is returned to us because of an incorrect or incomplete address, we’ll be happy to reship it once the corrected address is provided. A $5 re-shipping fee will apply to help cover postage. Alternatively, you may request a refund, minus the original shipping costs.
Order Processing
For most products, orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order ships, you will receive a shipment confirmation email with tracking information.
Collagen Orders
Due to the high demand for our collagen product, collagen orders currently follow a separate fulfillment process to help us maintain product availability and continue serving our customers while we expand our fulfillment capabilities.
At this time, collagen orders are shipped directly from our fulfillment partner in China.
Please allow:
- 2–3 business days for processing
- Approximately 10–14 days for delivery in most cases
Once your collagen order has shipped, you will receive a separate tracking number. Because these orders are shipped through our international fulfillment network, the tracking number will not be a standard USPS tracking number.
Collagen shipments can be tracked through 17TRACK at:
We are actively working toward bringing collagen inventory into our own U.S.-based fulfillment operation so that we can ship these orders directly ourselves in the future. We appreciate your patience while we scale to meet the strong demand for this product.
Shipping — All Other Products
All products other than collagen are shipped via USPS.
- Orders are typically processed within 1–2 business days
- Delivery typically takes 3–7 business days
- USPS Ground Advantage shipping is available for a flat rate of $4.99
- Tracking is provided with all orders
You can track your shipment using the tracking number included in your shipment confirmation email.
Shipping Details
We do not ship to P.O. boxes. A valid physical shipping address is required.
Please note that delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside of our control.
Issues and Concerns
If your order is lost, damaged, or you experience an issue with your shipment, please contact us as soon as possible so we can help resolve the situation. Depending on the circumstances, this may include a replacement or refund.
For additional assistance, contact us at info@biotechlabs.us.